At Lucas Sleek, we want you to be fully satisfied with your purchase. This Return and Refund Policy explains how we handle returns, exchanges, and refunds.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unworn, and in their original condition with tags and packaging intact.
- Certain items such as jewelry or personal accessories may not be eligible for return due to hygiene and safety reasons.
Refunds
- As we only accept Cash on Delivery (COD) payments, refunds will be issued in the form of store credit or replacement, unless otherwise agreed.
- Refunds are processed once the returned product has been received and inspected.
- Customers will be notified by email once their return is approved.
Exchanges
- If you received the wrong size or product, we will arrange an exchange at no additional cost.
- Exchanges are subject to product availability.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (such as receiving a damaged or incorrect item).
Contact Us
For return or refund requests, please contact us at [email protected].